Our Quality Commitment
In a constant concern for continuous improvement and in order to better meet the expectations of its users (citizens, professionals, administrations), the Urban Agency of Tangier implements a Quality Management System (SMQ) dedicated to the satisfaction of its clients and partners.
Our commitments:
- Digitalisation: development of paperless processing procedures via Rokhas.
- Deadlines: reduction of processing and issuance times for the urban planning information note (e-Note).
- Transparency: free access to urban planning information via the GéoPortail.
- Customer Listening: systematic handling of complaints via the Chikaya.ma portal.
The quality policy statement and the associated SMQ documents are available upon request from the Agency.